Delete your account & data

If you use AxomPrep and want your account and associated personal data deleted, you can request deletion using the steps below. This page is provided for Google Play users and anyone who wants to exercise their right to deletion.

How to request deletion

1. Send an email to support@axomprep.com with the subject line Account Deletion Request - AxomPrep.
2. Include the email address or phone number linked to your AxomPrep account (or the sign-in method you used, such as Google).
3. Optionally include your device model and app version to help us locate your data faster.

Request account deletion by email

What we delete

When your request is processed, we delete or permanently anonymize:

• Your account profile (email, display name, and sign-in identifiers)
• Practice progress, quiz history, streaks, and saved questions tied to your account
• App preferences and settings stored under your account
• Support messages you sent that are linked to your account identity

What may be retained

• Aggregated analytics that cannot identify you (for example, anonymous usage counts)
• Records required by law (for example, fraud prevention or legal compliance), retained only as long as legally required
• Backups may take a short additional period to clear after primary deletion; they are not used for active processing

Timeline

We aim to confirm your request within 7 days and complete deletion of your account and associated personal data within 30 days of verifying your identity.

In-app deletion (if available)

If your app version includes an in-app delete option, you may also request deletion from Profile → Settings → Delete account. Web requests via this page remain available even if you have already uninstalled the app.

Questions

For privacy questions, see our Privacy Policy or email support@axomprep.com.